Towing Company Rahway NJ: the questions, answered the way the dispatcher would answer them if you phoned

An actual company. The trucks sleep in our own yard in Linden, eight minutes from Rahway, the people driving them are on our payroll, and whoever answers (908) 666-3168 is a company dispatcher with our whole fleet on a screen in front of her. Nobody buys or resells your call.

Linden, the town immediately north, reached by St. Georges Avenue or Route 1. Count a few minutes to the Route 27 plazas, about eight to the station, slightly more to Inman Avenue. There is no Rahway storefront because the truck goes to the car, not the other way round.

It means the state has licensed these trucks to tow and an insurer covers whatever is on their decks. It also means our driver takes photographs of your car going on and coming off, so any question later is settled from a picture instead of an argument.

$149 to book by phone, $129 if you book online, and the mileage to whatever address you give, read to you before the truck is sent. A jump, a tire change, a lockout or a fuel drop is a single flat amount. The pricing page shows the whole thing.

One of our drivers, in one of our trucks, with our name on the door. You hear from the dispatcher which truck was assigned, then from the driver when he is a few minutes away and again when he can see you.

Leaving the yard, St. Georges Avenue and the Route 1 lights are minutes away and downtown is roughly eight. Most hours a truck is already somewhere in Rahway, at Merck, on Route 1 or near the station, and the dispatcher quotes your wait from that truck's real location.

Yes. Name the gate you entered by and where the vehicle is parked, and our driver presents himself to security when he arrives. Contractors and vendors who are on the campus week after week hold an account and settle it once a month.

Probably not. A car that sat all day while you were in the city usually just needs a jump, and that is what our driver tries first at one flat amount. If the battery is beyond saving he adds the tow on the spot, and he brings dollies for the levels a flatbed cannot get into.

Yes. The heavy and medium-duty trucks belong to the same fleet and answer to the same dispatcher as the flatbeds. Operators at the Lawrence Street docks and the Route 1 truck stops can hold a rate sheet and receive one invoice a month.

On the New Jersey Turnpike and the Garden State Parkway the shoulder itself is served by the Turnpike Authority's authorized garages; book with us anyway, and once the authorized truck has the car off the highway we take it from the exit or the garage's lot to the shop or driveway you choose, at the same flat quoted price. Central Avenue, Route 1, St. Georges Avenue and every Rahway street are direct dispatch for our own trucks.

No, because we do not have one. Your car can only go to the mechanic, the dealer, the body shop or the driveway you tell us, and nobody bills you to store it or to hand it back.

Yes, and quickly is best. Let the officer know your own towing company is coming and which body shop you want. Our driver winches the car up onto a flatbed, photographs every dent for your adjuster, and drives it to that shop rather than to a lot that charges by the day.

Yes. The garages on St. Georges Avenue and the dealers on Route 1 book their transfers on a direct line and get one invoice at month's end, while the fleets around Merck, Lawrence Street and Route 1 get a rate sheet and a person who knows their trucks. Dispatch or the contact page opens the account.

No. Call, hear the price, pay it by card, Apple Pay, Google Pay or cash. If your plan or your policy pays towing back, our receipt is itemized the way their claims people expect.

Yes, and each of them goes on a flatbed with every wheel on the deck and the straps on the tires. Tell the dispatcher the make and she assigns the flatbed at the outset rather than sending a wheel-lift that has to turn around.

Yes. Booking online sets the fee at $129 rather than $149. From a live lane on Route 1 or a light on Route 27, though, dial (908) 666-3168; the call is quicker when the situation is not.

No. Our own drivers cover the overnight hours, and a tow off the Route 1 corridor at 2 a.m. on Thanksgiving carries the same fee and the same per-mile figure as a tow off Milton Avenue on a Tuesday at noon.

Yes, on a flatbed, chocked at the front wheel and held with soft straps; a sling never touches it. Whether it is in a driveway off Westfield Avenue, in the UCPAC lot after a show, or on the Route 1 shoulder.

Yes. Any of them, along with Avenel and Colonia, is a local tow: the booking fee and a few miles. Once the destination is the shore, Staten Island, New York or out of state, it becomes a long-distance job on one flatbed with the tolls counted into the quote.

He puts the tools down and quotes it before he goes further. Your booking fee does not change; if the car needs a winch or dollies because it will not roll or steer, that is a separate figure named at the curb, and you can say no to it.

Yes. One or two people fit in the cab and ride free. If your group is bigger, mention it when you call so the dispatcher can sort something out instead of leaving anyone at the side of St. Georges Avenue.

Yes. We put flatbed and wheel-lift drivers on the payroll, sign owner-operators who bring a truck of their own, and add roadside providers. Everything open is listed on the driver jobs page.